Improved hotel rating on Tripadvisor.com from 22 out 24 worst to 6 out of 24 by implementing new strategies and improving customer service, Increased revenue by implementing new ideas that resulted in full occupancy daily, Earned recognition of owners and clients on a consistent basis for excellent performance. Read on to discover five traits that the most successful hotel sales managers exhibit. Supervise the tasks of associates during shifts, plan daily tasks, assign and direct work for each shift to ensure efficiency. Revenue Management tasks including pricing & positioning, inventory management, strategic business analysis. Spearheaded initiative to capture an increased share of the weekend leisure market by creating and marketing a new bundling program. Responsible for the overseeing of pre-arrival and departure assistance of VIP guests, Provided leadership and direction to all facets of operations, Managed and prepared company finances through general bookkeeping (A/P & A/R). Drove significant improvement on guest service scores. Manage the revenue process for Mill Hill Physician Services. Manage operation for 9 Front Desk representatives, 7 Housekeeping. All rights reserved. Implement stringent food cost controls. Responsible for the preparation of property budgets and ensure purchases are within the budget. Complete Name Complete Address Phone # / Cell Phone # E-mail Address. So a hotel revenue manager should know a hell of lot more about systems and applications in general than your average hotelier. Planning efficient work schedules for hotel staff while reducing overtime by 30%. Monitor collection of in house guest balances and direct bill receivables. Find out what is the best resume for you in our Ultimate Resume Format Guide. Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit. 22 Hospitality Resume Objective Examples to Make a Wow Resume. Manage Property budgets for all departments. Monitor the accuracy and the behavior of the competitor's pricing data and schemes to devise a competitive response. Responsible for analyzing P&L statements, developing operation budgets, forecasting and capital expenditure planning. Coordinate all events that take place in the conference rooms in the hotel. ... chef to utilize extensive culinary knowledge in the preparation of exotic foods that will skyrocket patronage and revenue. Ensure compliance with corporate policies and procedures. Implemented a new process in Housekeeping that reduced labor by over $8000 per month without affecting the guest experience. Communicates all policies and procedures to entire staff, Conducts regular meetings to provide various information including company communications, policy reviews, local property activities and goals. Achieved and exceed expectations for the work and teams that have completed. Support to analyze each contract and provide data to Contracting Dept on rates, language, and new business impacts on contract negotiations. … Looking to work as a hotel manager in a reputable hotel. Working closely with our process documentation teams with recommendations of policy changes and process work aid updates. Managed all aspects of revenue, including maintaining a strong internal control structure and its alignment with business objectives. Established standards for personnel performance, service to patrons, room rates, credit and type of patronage to be solicited. Responsible for assessing, analyzing and pricing group business strategies through active overall monthly hotel performance. Communicated with existing and perspective clients to establish a strong professional relationship. Skills : Microsoft Office, SAP, Peoplesoft. Demonstrated visible operational leadership and management to the hotel staff. Summary : Proven Remote Revenue Management professional with experience and knowledge in multiple markets. tours, sites, presentations and networking events. When writing a cover letter, be sure to reference the requirements listed in the job description.In your letter, reference your most relevant or exceptional qualifications to help employers see why you're a great fit for the role. Demonstrated ability to recruit, hire, and train a highly motivated team. Handled Medicare and Non-Medicare claims documentation review for qualifying claims for release on DME, Sleep and Respiratory products. In that case, see these senior restaurant manager resume examples. Consistently improved guest satisfaction scores, most notably in the areas of cleanliness and customer care, to become, Worked with the regional Revenue Manager to drive ADR (Average Daily Rate) and occupancy to achieve the corporate, Participated in on-going sales activities to bring in new business, build loyalty with established customers, and develop. Responsible for the preparation of property budget and forecasts. Streamlined business processes and enhanced operational efficiency levels. Worked directly with Executive Committee regarding hotel operations, in addition to constant communication with all hotel departments. feet of conference space, Manage hotel employees and outlets to maintain the highest level of customer service, Problem solve and troubleshoot any guest or employee issues that arise, Supervise maintenance, supplies, renovations and furnishings, Carry out inspections of property and services, Utilize guest feedback to improve overall experience for present and future guests, Accountable for overseeing all aspects of day-to-day operations including both front of house and financial management, Maintained statistical records of customer accounts and in house expenses, Major contributor to recent updated marketing strategies and business promotions, Delivered excellent customer service while maintaining the correct handling of any clientele complaints, Led daily personnel conferences with focus on updated objectives and detailed responsibilities. Led efforts to institute process improvements and coordinated cross-team efforts to see through the successful implementation. Collaborate with cross-functional teams and all levels of management to formulate solutions to alleviate issues at under-performing properties. Managed multiple strategic and tactical projects for the Regional Director of Revenue Management and the property's General Manager. Right customer at the 3. general manager æ hospitality Maximizing resources and improving bottom line through expert leadership in quality service, staff development, cost control, and visionary P&L management. Revenue Manager Resume Samples. Continuously evaluate and adjust revenue management platform to provide the most effective setting for changing conditions. Responsible to ensure all accounts receivable data was inputted; cash receipts and medical billing were processed in a timely manner. ... 11. Hired and onboarded 15 servers and bartenders over the past 4 years. Not exactly the next Bill Belichick yet, but far better than a total greenhorn. Representing Marriott HQ in terms of culture, practices and Standard Operating procedures. Deep knowledge of the inventory management process and the ability to speak in multiple languages would be appreciated. Perform any other duties requested by the Front Office Manager Perform revenue management service for a select group of hotels. Identified process and efficiency gaps while creating opportunities to improve communication and morale with all Branches and field partners. Enhanced internal controls over financial reporting and processes and communicated processes company-wide. Managing the Hotels Property Inventory System including the implementation of minimum/maximum stay restrictions. Developed and implemented pricing strategies to maximize revenue and profitability for a hotel that primarily served corporate travelers. Worked closely with vendors and outside service contractors to ensure proper pricing, delivery, and maintenance of products. Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. Developing marketing strategies and incentives for staff in an effort to maximize hotel occupancy and revenue. Managed 120 employees, including three Managers and nine Supervisors. Skills : MS-Word, PowerPoint, Excel Outlook. In overall charge of daily operations of all departments, from the laundry service all the way through to … Supervised ten employees and handled all customer check-ins and checkouts. Ensure that all revenue management related systems are maintained including Opera/Synxis Attend Sales Meetings. Supervised cleaning staff in all their duties, Handled all money that came in and out of hotel and made cash deposits, Rented available apartments and rooming houses, Supervised all repairs and maintenance on hotel, apartments and rooming houses, Answered all telephone calls and directed them to the appropriate right parties, Assisted the owner with various tasks that include payroll, bank deposits, registering the rooms and apartments with Housing Prevention and Development, Used all business machines which include faxing, adding machines, copy machines and computers. Overseeing all aspects of hotel operations including special projects, vendor contracts and accounting. Profitably improved revenues and in 2009 reached highest GOP in the 10 years history of the hotel. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Hotel Managers ensure that every day operations in a hospitality establishment run smoothly and guests feel welcome. Creating procedures for handling reservations, cancellations, no-shows reducing errors and adjustments. Strategic planning to monitor expenses, drive revenues, and maximize profits. Spice it up with a few actual achievements from past non-management jobs. Responsible for maximizing revenues and flow through GOP to meet or exceed budget. The global international hotel chains generally have a position of revenue analyst in their clusters. Hotel Manager. Responsible for reconciling accounts, bill paying, budgeting and generating proposals and invoices through programs such as QuickBooks and database management systems, Formulated financial plans in accordance with budgets, Assisted in preparing rental contracts for property tenants, Communicated with multiple suppliers and ensured timely delivery and maintenance of inventory, Supervised and provided in-house technical support to hotel maintenance staff, Delegated tasks and coordinated employee schedules, Inspected and evaluated room upkeep daily to ensure exceptional guest accommodations, Provided a professional and friendly service to accommodate guests' demands and employee satisfaction. HOTEL GENERAL MANAGER. Ensure that all employees are trained for their positions to maximize service, production and efficiency. Offering excellent customer service and 5 years of experience in a managerial position. Led to improvements within our team's Quality, productivity and payment outcomes overall. Maintained Accounts Receivables and Tenant billing on daily basis. Assisted the Sales team in group bookings and maintained a relationship with top clients and Provided training and support for reservations. Bar & Restaurant Manager. Identified high and low demand periods and implemented strategies as needed. A degree in the field of hospitality or business administration is normally considered ideal for this post. Skills : Microsoft, Excel, Power point, Business Development. Accepted deliveries, oversaw staff, and ensured kitchen/bar equipment and computers were in proper working order in Food & Beverage manager's absence. Looking for cover letter ideas? Focusing heavily on labor standards, expense reduction and CPOR's. Managed the day-to-day operations of this extended stay hotel (including administration, guest services, housekeeping, and maintenance) within corporate strategies and guidelines. Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events. Oversee hotel operations including sales, front desk, housekeeping, maintenance, team building, and staff development. Periodically inventoried supplies and equipment. Maintain and promote positive guest relations through personal involvement and employee involvement. For example, if you have a Ph.D in Neuroscience and a … For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Assisted in full transitioning of our restaurant menu in January 2015. They should also have a thorough understanding of the demand and market pricing trends. They should be strong in drafting reports and have proficiency in the related software. Responsible for daily and monthly reconciliation of multiple bank accounts and billing systems. Ensured the efficient management of all departments of the hotel. It should highlight your most notable career accomplishments and competences for the position. Represented the hotel at various association and chamber functions and meetings, gathering leads for meetings, room blocks, and catering events. Coordinate the revenue management functions (pricing, competitive assessments, etc.) Entered and maintained up-to-date data for each hotel room and its tenants in the hotel database. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. One of the best ways to make the cut is to craft a strong CV that … Evaluated performance of distribution partners and contracted rates of OTA, FIT, tour operator, corporate, consortia. Coordinated new carpet project throughout all guest rooms and corridors. Conducted Sales within the community to promote and maintain business relationships to increase occupancy. Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve. Makes sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director. Organized and implemented specials and packages. Ensure the property is well maintained and that all mechanical equipment is in good working order. Right time for the 4. Successfully resolved aging accounts receivable issues resulting in no bad debit write offs. Work Experience . A junior position in such a centralized environment is also a good way to gain valuable experience. 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